I8live Privacy Policy: How We Protect Your Data
This Privacy Policy explains how i8live collects, uses, stores and protects the personal information of users who access our platform. By using i8live's services, you agree to the privacy practices described here.
This policy applies to all registered users and visitors of the i8live platform. It is updated periodically as required.
Information We Collect
When you register or use the i8live platform, we collect the following categories of information to enable us to provide our services effectively:
Account Information
This includes your username, email address, encrypted password, date of birth and phone number provided during registration. This information is used to verify your identity and grant you access to your account.
Device & Browser Information
When you access our platform, we may automatically collect your IP address, browser type, device operating system, screen resolution, and other technical data. This information helps us improve platform performance and compatibility across different devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary transaction information, including account holder name and relevant payment details. i8live does not store full card numbers; all transactions are processed through payment gateways that comply with industry security standards.
Usage Data & Activity History
We record in-platform activity including games played, bets placed, access times and interactions with platform features. This data is used for security, fraud prevention and service improvement purposes.
- Name, email & phone number
- Encrypted passwords
- IP address & device data
- MYR transaction records
- Platform activity history
- Cookie & session data
How Your Information Is Used
Information collected by i8live is used solely for platform operations and to enhance the user experience. The primary purposes for which data is used are as follows:
- Process account registrations and verify user identity
- Process MYR deposits and withdrawals securely
- Detecting and preventing fraudulent activity or account misuse
- Send important notifications regarding your account, promotions and platform updates
- Ensure compliance with applicable legal and regulatory requirements
- Analyse usage patterns to improve platform functionality and design
- Provide effective customer support when needed
- Send i8live promotional communications to users who have given their consent
We do not use user data for any purpose beyond those stated above without first obtaining your consent.
Use of Cookies & Tracking Technologies
I8live uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you access a website.
We use two types of cookies:
- Session Cookies — Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status and session information during active use.
- Persistent Cookies — Cookies stored on your device for a set period. They help us recognise returning users and personalise your platform experience based on your preferences.
You can configure your browser settings to decline cookies, though this may affect certain features within the i8live platform. We currently do not use third-party advertising services that track users across other websites.
Data Storage, Security & Third-Party Sharing
How We Protect Your Data
I8live implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include SSL encryption for all data transmissions, hashed password storage, and strict access controls to our databases.
Data is stored on secure servers with physical and digital controls that meet industry standards. Only authorised personnel have access to user personal data, and they are bound by strict confidentiality obligations.
Third-Party Sharing
I8live does not sell, rent or disclose users' personal information to third parties for marketing purposes. We may share limited data with third parties only in the following circumstances:
- Payment service providers required to process MYR transactions
- Lawful authorities where required by law or court order
- Technical partners who assist with platform operations under strict confidentiality agreements
All third parties that receive i8live user data are subject to appropriate data protection obligations.
User Rights & How to Contact Us
As an i8live platform user, you have the following rights regarding your personal data:
- Right of Access — You have the right to request a copy of the personal information we hold about you.
- Right to Rectification — You may request that we correct any information in your records that is inaccurate or incomplete.
- Right to Erasure — You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
- Right to Withdraw Consent — You may withdraw your consent to receive marketing communications at any time through your account settings.
If this policy is updated, the changes will be published on this page. Continued use of the i8live platform after any changes constitutes acceptance of the updated policy.
To exercise any of the above rights or to enquire about how we manage your data, please contact the i8live support team by email at: [email protected] or visit the FAQ us for further information.
- Access to Your Personal Data
- Correction of Inaccurate Information
- Data deletion upon request
- Withdraw marketing consent
- Direct enquiries to [email protected]
Still Have Questions About Your Privacy?
The i8live team is ready to help with any questions about data protection or your account. Check our FAQ page or contact our support team directly.